Receptionist Test

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About the test

The Receptionist test measures skill at welcoming guests, answering their inquiries, and directing them appropriately, which includes interpersonal skills, communication, scheduling, attention to detail and reasoning.

The test focuses on evaluating practical, daily workplace tasks such as:

  • Calming and focusing customers on productive problem resolution.
  • Paying attention to detailed instructions to prioritize tasks.
  • Reasoning about numerical and written information to make logical conclusions.

Job roles such as Receptionist, Administrative Assistant, and Secretary need a variety of skills to help administer offices smoothly and to keep customers happy.

Sample public questions

2 min
Issue Resolution
Customer Service
Insufficient Information

The customer you are speaking with needs help solving a relatively common problem with his computer printer. Early on in the conversation, you realize he is not at home and can't provide the model number and other information you normally need to process this request. How do you proceed with the call once you discover this information?

7 min
Customer Emails
Angry Customer
Cancellation Threats
Customer Service
Manually Scored

You are on the support team for a cable/internet company and you have received the following email from a customer, Mike Smith:

I am very upset that your installation tech did not come to my home today at the appointed time. I took time off from work, all for no reason! I was told he should arrive between 12:00 and 5:00. He didn’t get here until 5:45. I could have just stayed at work since I normally get home at 5:30. This is not a good way to start my new service with you and I am already considering canceling!

A quick check of the notes on the customer’s account shows that the tech was scheduled to arrive ideally between 12:00 and 5:00pm, but didn’t get there until about 5:45 because of heavy traffic resulting from a car accident on one of the major crosstown roadways.

Please draft your response to this customer in the box below.

2 min
Interpersonal Skills
Customer Service
Technology Challenged

An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?

5 min
Numerical Reasoning
Chart Lookup

The charts below show the number of cars John sold last year and the profit per car he made.

A chart showing the number of cars sold and the profit per car.

How much did John earn last year?

2 min
Verbal Reasoning
Deductive Reasoning
True Statement

catCats are common pets throughout the world, and their worldwide population exceeds 500 million.

Cats are the second most popular pet in the U.S. by number of pets owned, behind freshwater fish. Although cat ownership has commonly been associated with women, research has shown that men and women in the U.S. are equally likely to own a cat.

They are ranked as the third most popular pet in the U.K. by number of pets owned, after fish and dogs, with 8 million being owned.

What can be concluded from the text above?

5 min
Attention to Detail
Exact Match
Verifying Data

While training to be a workplace investigator, you are taught to read mirrored writing so you can read a suspect's monitor that is facing away from you when there is a window or mirror behind it. To test your skill, you are asked to compare a list of passwords to a list of mirrored images.

(Open full-size image in a new tab.)

Passwords and their Mirrored Images

Which of the passwords are the same as the mirrored images?

5 min
Logical Reasoning
Deductive Reasoning

You are having a discussion with your friend about the apps you both use.

Every app your friend uses, you also use. Spreadsheet is the app you use the most. You don't use the Calculator app at all.

With regard to what’s written above, select which of the following statements are true.

2 min
Time Management
Competing Schedules

You need to schedule a critical meeting. You're available from 9:30am to 2:00pm.

Angela is available from 10:30am to 2:30pm.

Chris is available from 12pm to 4pm.

Everyone hates meeting during lunch but will if it's important.

When are all three of you available to start a one-hour meeting?

3 min
Written Communication
English Language
Grammar and Punctuation

You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.

The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?

Which sentences have errors in grammar or punctuation?

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138 more premium Receptionist questions

Life Expectancy, Product Defect, Angry Jones, Document Organization, Employee of the Year, Report Distribution, Holiday Brochures, Event Booking, Project B, Workplace, Math Courses, Blue-collar Workers, Candidate Answers, Road Trip, Kindergarten, Penny Flipping, Elementary School, World Championship, All-Stars, Masked Burglar, Employees to Digits, Free Calls, Broken Clock, Digits to Employees, Pages Turned, Olive Oil Press, Discount, Gear Wheels, Reversed Accounts, Food Additive, Travel Club, Product of the Day, Data Exposure, Cooking Oil, Project Hours, Work to Finish, Company Rules, Unavailable Teammate, Thank You Email, Shirt Colors, Pet Supplies, Pricing Mistake, Soda and Battery, Refund Demand, Cancelled Customer, Avoiding Calls, Vacation Days, Conference Instructions, Training Session, Billable Hours, On Time Arrival, Break, Daily Tasks, Thief, Alarm System, Condominium, Working Week, Game Rules, Fossil Dig, Bikers, Elves, Mold, Laptop Setup, Gas Price, Gas Price Change, Busy Intersection, Fruit Juice Processing, Riviera Hotels, Uber, Renewable Energy, Flower Exports, Lucky Roller, Customer Parking, Sales Flights, Automatic Entries, Email Dictation, Eco Refrigerator, Digital Ads, Holidays, Tax, Money, Seating Plan, Intern Design, Eye Color, Sunscreen Ingredients, Inventory Count, Contractor Fee, Image Toolbar, Troubleshooting Flowchart, Drawing the Next Card, File Encryption, Red Black Chart, License Match, Hair Products, Busy Schedule, Clock Hands, Closed Deals, Currency Exchange, Ears, Marbles, Pages, Profit Margin, Profits, Race Track, Revenue Growth, Revenue No Growth, Snack, Spin the Wheel, Traffic Counter, Turtles, Middle Ages Warlords, Football Stadium Renovation, Whitepaper Estimate, Vacation Requests, Service Failure, Critical Client, Too Many Tasks, Brainstorming Session, Constant Change, Annual Report, Meeting Coordination, Text to Code, Traffic Tickets, Business Reports, Feature Usage, Plans, OCR Fail, Charity Check, Project Notes, Data Dilemma, Q TV, Cat Food CMS, Room Setup, Meal Reimbursement, Hand to Type, Name That Panel, Clock Angles, Outdoor Tub.

Skills and topics tested

  • Verbal Reasoning
  • Inductive Reasoning
  • Interpersonal Skills
  • Customer Service
  • Attention to Detail
  • Alphabetical Order
  • Following Instructions
  • Customer Emails
  • Customer Feedback
  • Written Communication
  • Email Etiquette
  • Time Management
  • Prioritization
  • Reordering Tasks
  • Finding Availability
  • Scheduling
  • Assigning Work
  • Logical Reasoning
  • Deductive Reasoning
  • Fallacy of the Undistributed Middle
  • Fallacy of Exclusive Premises
  • Fallacy of Division
  • Fallacy of Composition
  • Set Theory
  • Gambler's Fallacy
  • Affirming a Disjunct
  • Masked-Man Fallacy
  • Numerical Reasoning
  • Divide and Conquer
  • Table Lookup
  • Arithmetic
  • Linear Equations
  • Mechanics
  • Exact Match
  • Verifying Data
  • Basic Math
  • Issue Resolution
  • Customer Complaint
  • Upselling
  • Call Center
  • Process Improvement
  • Identifying Mistakes
  • Insufficient Information
  • Cybersecurity Awareness
  • Unfulfilled Request
  • Angry Customer
  • Return Request
  • Understanding Rules
  • Clear and Concise
  • Giving Instructions
  • English Language
  • Grammar and Punctuation
  • Tone and Voice
  • Optimization
  • Travel Booking
  • Working with Time
  • Argument from Fallacy
  • Affirming the Consequent
  • Double Counting
  • Circular Reasoning
  • Illicit Major
  • Attribute Substitution
  • Work Rate
  • Percentages
  • Conjunction Fallacy
  • Critical Thinking
  • Most Effective Summary
  • True Statement
  • Existential Fallacy
  • Modal Fallacy
  • Proofreading
  • Newspaper Excerpts
  • Visual Attention
  • Working with Time
  • Spot the Difference
  • Dependent Events
  • Probability
  • Correlation and Causation
  • Geometry
  • Arithmetic Mean
  • Chart Lookup
  • Fractions
  • Rotating Elements
  • Project Timeline
  • Vacation Policies
  • The 4Ds
  • Competing Schedules
  • Multitasking
  • Venn Diagram
  • Data Entry
  • English Language

For job roles

  • Administrative Assistant
  • Office Coordinator
  • Receptionist
  • Secretary

Sample candidate report

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Product reviews

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