In App Purchases
As a customer success specialist, you can only approve in-app purchase refund requests that are made within time limits determined by whether the customer is an adult or a child and whether the request came through the app store or by email.
| Adult Time Limit for Approval | Child Time Limit for Approval | |
|---|---|---|
| App Store Refund Request | 4 hours after purchase | 8 hours after purchase |
| Email Refund Request | 8 hours after purchase | 16 hours after purchase |
NOTE: US customers use the date format MONTH/DAY/YEAR while Europeans use DAY/MONTH/YEAR. According to your company, a child is anyone born after 1/2/2010 for US customers and after the same date of 2/1/2010 for Europeans.
The table below gives the details you need to decide which customers' refund requests to approve.
| Name | Purchase Location |
Birthdate | Request Source |
Purchase Date |
Purchase Time |
Refund Request Date |
Refund Request Time |
|---|---|---|---|---|---|---|---|
| Damian Brook | US | 1/2/2010 | app store | 1/2/2021 | 06:00 | 1/2/2021 | 09:00 |
| Isla-Mae Dunn | Europe | 12/2/2010 | 2/1/2021 | 06:30 | 1/2/2021 | 23:00 | |
| Tamzin Olson | Europe | 1/2/2010 | app store | 2/2/2021 | 13:00 | 2/2/2021 | 20:00 |
| Erik Shepard | US | 1/11/2001 | 2/1/2021 | 13:00 | 2/2/2021 | 16:00 | |
| Yassin Clements | US | 2/1/2010 | app store | 2/1/2021 | 22:00 | 2/2/2021 | 5:00 |
| Jodi Fuentes | Europe | 1/1/2010 | 1/1/2021 | 11:00 | 11/1/2021 | 11:00 |
Whose refund request should be approved?
(Select all acceptable answers.)
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Duration: 5 min
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