Office Manager Test

As a customer success specialist, you can only approve in-app purchase refund requests that are made within time limits determined by whether the customer is an adult or a child and whether the request came through the app store or by email.

NOTE: US customers use the date format MONTH/DAY/YEAR while Europeans use DAY/MONTH/YEAR. According to your company, a child is anyone born after 1/2/2010 for US customers and after the same date of 2/1/2010 for Europeans.

The table below gives the details you need to decide which customers' refund requests to approve.

Whose refund request should be approved?

Your team doesn’t have anyone skilled in data analytics, so your boss asks you to do your best to analyze visitor behavior on the company’s website. A week later, you ask a colleague on a different team for feedback on your work so that you can improve it before presenting to your boss.

After reviewing your analysis, he says, “This makes no sense. Have you ever worked with data before?”

How do you reply?

You need to schedule a critical meeting. You're available from 9:30am to 2:00pm.

Angela is available from 10:30am to 2:30pm.

Chris is available from 12pm to 4pm.

Everyone hates meeting during lunch but will if it's important.

When are all three of you available to start a one-hour meeting?

You drafted an email on your phone in poor lighting while in transit. Now back in the office, you need to proofread what you wrote before sending it out. Read the email draft below.

The agenda for next week’s meeting includes presentations from both the marketing and sales teams. Marisol, you will need to has completed the analysis of the most recent campaign by then. You guys need to present slides of those outcomes at the meeting, OK? Meanwhile, Lucas should do something similar for the sales team. Rather than presenting individual case studies, tries to analyze the quarter as a whole this time. Let's nail these presentations and show the executives how much improvement we have made?

Which sentences have errors in grammar or punctuation?

You have been assigned the following list of tasks, and your boss needs you to complete as many as you can in the next two weeks (10 work days) before you go on vacation.

Which tasks will you complete before going on vacation?

You have $50,000 for a down payment on the purchase of a new office building, but your accountant recommends you put this money into a term deposit until you are ready to purchase next year. Your bank is offering 12-month fixed term deposits with an annual interest rate of 3.0%, paid at maturity.

How much will you have for your down payment if you cash in your term deposit at maturity?

To improve communications, your company's CEO gives you a list of meetings she wants you to schedule between all possible combinations of herself, the CFO, the COO, and the CCO. You come up with your own list to compare with hers.

Based on your list, which meetings are missing, mistaken, or misspelled on the CEO's list?

While training to be a workplace investigator, you are taught to read mirrored writing so you can read a suspect's monitor that is facing away from you when there is a window or mirror behind it. To test your skill, you are asked to compare a list of passwords to a list of mirrored images.

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Which of the passwords are the same as the mirrored images?

The chart below shows how many properties an employee sold last month:

What was the total number of properties sold last month?

You are covering for a coworker who is out on leave. Your coworker has left you a voicemail message specifying the tasks you will need to do for them.

Hi there! Thanks so much for covering for me. So, the main thing you need to do is complete the monthly revenues spreadsheet. You can do that by looking up the latest ad revenue in the reporting from marketing. Ok, so after you do all of that, go ahead and check my email and then my voicemail to see if there are any requests from the executives. If there are any such requests, do those first unless you have an emergency request from another department. Once you’re done with fulfilling requests, please water my desk plant after you turn off the computer. Oh, wait, I should have mentioned a couple of things: you have to log in with manager access in order to see the marketing reports, and you'll need to send me an update email right after you finish handling the requests. OK, thanks again. This is a big help! I owe you lunch when I’m back.

Place the tasks in the correct order.

1st: _____________

2nd: _____________

3rd: _____________

4th: _____________

5th: _____________

6th: _____________

7th: _____________

8th: _____________

9th: _____________

10th: _____________

Your staff has submitted the two reports below, which cover the sales and bonus data for seven employees.

Which employees have different information listed between the reports?

You forgot to review a budget proposal by the Monday deadline set by your boss until it was too late to finish it that day. Now, Tuesday morning, your boss asks if you finished all your work yesterday.

What do you say to your boss?

Your supervisor tells you that one of your coworkers, Dan, does not want to team up with you on the next project because something you said hurt his feelings.

How do you address the situation?

You are working as a social media manager for a company that has specific expectations of how you will perform your work.

Compare those expectations with how you actually spent your time last week.

You have so many small tasks that you don't have enough time for your large project.

Which of the following tasks are good candidates for automation to save you time?

Your assistant attended several meetings on your behalf while you were out on sick leave. You need to include a summary of each meeting in your next team newsletter. For each meeting below, choose the clearest and most concise way to restate the key points your assistant compiled.

Your company has been working to add old paper invoices to their new digital system. You have been tasked with checking the implementation to ensure that the details from the paper copy have been entered into the new system accurately.

Compare each item in the list below to see if the version displayed on your screen matches the paper copy.

In the Match? column, choose Y if the items match or choose N if they do not match.

You have partially planned your tasks for tomorrow, as shown in the table below.

Given 8 hours of work and the tasks you already have planned, how many responses to clients can you plan for tomorrow?

(Round your answer to the nearest integer.)

As a manager, it is your responsibility to review the quarterly expense reports submitted by members of your team. Each member of the team is allowed to expense $20,000 annually for work-related travel expenses.

It is now the halfway point in the year, and you need to review the travel expenses claimed so far:

If each employee's costs continue at their current rate, which employees, if any, will go over budget with their travel expenses in the second half of the year?

At your local office supply store, you see a group of chairs that all look almost exactly like your broken desk chair:

• The BenzerCo chair is offered at 25% off its list price of $200.
• The Lilijet chair sells for $220 but has a promotional rebate of $60.
• The Torpa chair is on clearance, so it comes with a 40% discount off its regular price of $245.

A client requests a phone call with you at 1:30pm tomorrow their time. The client’s time zone is six hours behind your time zone.

What time would you use to add the phone call to your schedule?    __________

You have been tasked with giving a presentation at work. Due to the level of detail required, the presentation is scheduled for a total of three hours. About an hour into the presentation, you notice that the audience is getting distracted and starting to pay more attention to their phones than to you.

Which methods would be effective at re-engaging your audience?