Technical Support Test
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Sign Up to Offer this TestAbout the test
The Technical Support test evaluates proficiency at support tasks, such as working personally with customers to set up, troubleshoot, and fix computer issues.
The test assesses the ability to provide technical support in real-world scenarios, including:
- Resolving IP address conflicts for users.
- Identifying solutions to browser problems based on limited information.
- Calming and focusing customers on productive problem resolution.
To keep customers satisfied, roles such as Technical Support, Customer Support, and Call Center Agent need proficiency in basic computing concepts, problem resolution, and strong interpersonal skills.
Sample public questions
An elderly customer calls with a problem finding some product information on your company’s website. He is nice enough, just frustrated and hopeless because he can’t find what he needs. The information he’s looking for is too long and complicated to share over the phone. What are the best next steps?
Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you begin troubleshooting the issue, you quickly confirm that you need to file a non-critical bug report for the development team.
What should you do before filing the bug report?
A user is encountering a problem where part of their email signature is appearing to others as a separate attachment.
Which of the following could fix this issue?
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20 more premium Technical Support questions
Product Defect, Angry Jones, Internal Storage, Blue Screen of Death, Slow Application, Slow Computer, Unexpected Restarts, Refund Demand, Cancelled Customer, Avoiding Calls, Charging Failures, Browser Problems, Dead Zones, Eco Refrigerator, Ransomware, Service Failure, Inaccessible Authentication, Critical Client, Storage Needs, IP Conflict.
Skills and topics tested
- Interpersonal Skills
- Customer Service
- Basic Computing
- Hardware
- Technical Support
- Troubleshooting
- Investigation
- Identification
- Angry Customer
- Call Center
- Process Improvement
- Software
- Networking
- Customer Complaint
- Return Request
For job roles
- Call Center Agent
- Customer Support
- Technical Support
Sample candidate report
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What others say
Simple, straight-forward technical testing
TestDome is simple, provides a reasonable (though not extensive) battery of tests to choose from, and doesn't take the candidate an inordinate amount of time. It also simulates working pressure with the time limits.
Jan Opperman, Grindrod Bank
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